Cancellation Policy

A £50 deposit is required per lodge to secure your booking.

Deposits are non-refundable and may only be transferred if requested 6 weeks prior to your arrival date. The remaining balance of your stay is required 6 weeks prior to your arrival.

Any booking that has not had its balance paid by the due date will be cancelled with all monies already paid being forfeited.

Balance payments are non-refundable. Holidays can be transferred to other guests should you need to resell your holiday. We will need to be informed of this and the new guests will then be responsible for the booking and any outstanding balance should this apply.

Payments are accepted via Debit/Credit card and BACS payment.

We strongly advise all guests to take out the relevant holiday insurance to cover them should they need to cancel due to illness including Coronavirus. We are unable to refund bookings on this basis. Should a national lockdown occur, all bookings will be given a credit note for a stay at a later date. Refunds will not be permitted.

We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made. Aymestrey Lodges and its facilities are intended for relaxing breaks. Please contact us direct if you are looking to book and Hen or Stag party as this will be subject to the acceptance of our terms and conditions regarding noise etc.

We try very hard to provide all facilities as advertised on our website. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you in writing as soon as possible.

We cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.

We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.

A. accept the alternative arrangements as notified to you
B. choose another available break from us at the advertised price
C. cancel your holiday with a full refund of any money you have paid

Despite our best efforts, it is always possible that a holiday may be incorrectly priced. In such an event, we may contact you and give you the option to either: